Notes:


So, why would you replace a perfectly good PBX? It works great and has 100 years of features?
It can only solve the voice problem; Web, e-mail, and video are all band-aided on
The Internet economy must run extremely fast. This means solving user and customer issues in the best, fastest, and most cost-effective manner possible.
The user needs to be the center of the architecture in the area. Specifically, the user as defined by a directory
You choose which media is best for the user communication you need.